Samsung VXT Remote Management: Best Practices and Pro Tips for IT Teams

Managing digital signage across multiple office locations should not feel like herding cats—yet for many IT teams, that is exactly what it turns into. Content becomes lost in email threads, devices go offline without warning, and every site appears to follow its own rules.

Samsung’s Visual eXperience Transformation (VXT) platform was designed to change that.

Whether you are rolling out displays in five offices or fifty, Samsung VXT provides the tools to control, schedule, and update content remotely, securely and at scale. But with great power comes... well, complexity. Knowing how to use the Samsung VXT is one thing. Knowing how to use it well is another.

In this guide, we will break down the best practices, clever tricks and IT-approved tips that help you get the most out of Samsung  VXT’s remote content management capabilities. If you are responsible for maintaining security, consistency and stress-free operations across your digital signage network, this article is for you.

Table of Contents

• What Is Samsung VXT? A Brief Recap
• Laying the Groundwork for Remote Management
• Best Practices for Managing Content Remotely
• Tricks and Power Features You Might Be Missing
• How Samsung VXT Integrates With Existing Infrastructure
• FAQs

What is Samsung VXT? A Brief Recap

At its core, Samsung VXT is a cloud-based content management platform designed specifically for digital signage. It brings together everything IT teams require to deploy, manage and monitor visual content across multiple locations, without the need for onsite intervention or third-party systems.

Samsung VXT consists of the following three main components.

1. Samsung VXT Canvas

The cloud-based content creation tool. It enables users to design layouts, add multimedia content, and create templates that can be shared across multiple devices.

2. Samsung VXT Player

The software that runs on Samsung signage displays or external media players, rendering content created in Canvas.

3. Samsung VXT Remote Management

The control hub for IT administrators. From here, you can register devices, group them by location or function, monitor performance and push updates in real time.

There are two options to choose from:

• RM STANDARD (S) series offers core features for controlling and monitoring displays across several locations. It is ideal for businesses that want simple, effective remote access without overcomplicating things.
• RM PRO (P) series is built for larger or more complex environments. It adds advanced security, energy efficiency tools, zero-touch setup and automated alerts. It makes scaling easier while maintaining control.
  To help you choose the best option for your business needs, we prepared a video comparing the two. 
  
  

Because Samsung VXT is fully cloud-native, it does not rely on local servers or manual sync processes. Devices only require internet connectivity to receive updates and send health reports. For IT departments managing five—or fifty—sites, that kind of scalability is essential.

And perhaps most importantly, it has been designed with the IT administrator in mind: secure, compliant and structured to integrate smoothly into existing infrastructure.

Laying the Groundwork for Remote Management

Before you begin pushing content across multiple sites, it is important to ensure that your foundation is solid. Samsung VXT may be cloud-based, but its effectiveness depends on how well you prepare your environment for remote access and control.

Here are the key steps every IT team should follow before scaling up remote content management.

 1. Register and Group Your Devices Properly

Start by ensuring that each display is registered within the Samsung  VXT Remote Management console. Devices can be added manually or in bulk, depending on your environment. Once they are onboarded, group them logically—by location, department or use case. This makes it significantly easier to deploy content updates, manage settings and monitor performance at scale.

 Pro Tip: Grouping also enables faster scheduling and troubleshooting, especially useful if different locations operate on different schedules or display requirements.

2. Confirm Network and Firewall Settings

Ensure that all displays have stable internet access and that your network allows Samsung VXT traffic to pass through. Whitelist the required domains and ports as outlined in Samsung’s official documentation. If your organisation uses strict firewalls, work with your security team to allow communication with the Samsung  VXT platform and enable real-time updates.

3. Enable Time Synchronisation

Misaligned clocks may not seem critical until content starts displaying at the wrong times. Configure NTP (Network Time Protocol) on all devices to ensure accurate schedules and reporting across your entire network.

4. Test Before You Scale

It is worth piloting your setup on a small number of screens first. Use this test group to validate your network settings, confirm content playback, and verify device visibility in the dashboard. Once you are confident in the setup, you can expand to the rest of your signage estate.

Best Practices for Managing Content Remotely

Once your environment is configured and devices are online, the next step is to manage content in a way that is scalable, secure and easy to maintain. Samsung VXT offers powerful remote capabilities. However, as with any system, how you use it determines the outcome.

Here are the four best practices that every IT and operations team should implement from day one. 

1. Centralise Content and Structure It Logically

Avoid chaos by storing your content in a centralised, well-organised folder structure. Use consistent naming conventions for files and playlists, and take advantage of Samsung VXT’s tagging system to label content by location, purpose or audience.

This approach saves time when updating campaigns, ensures consistency across screens, and reduces the risk of publishing incorrect or outdated assets.

Example: Use tags such as “London_Office”, “Reception”, or “HR_Comms” to quickly filter and deploy relevant content.

2. Automate Schedules Wherever Possible

Manual updates may work for one screen, but not for a network of 50. Use Samsung VXT’s scheduling tools to automate content deployment based on time, date or day of the week. You can also pre-schedule content for seasonal events, announcements or internal campaigns.

By planning, you reduce last-minute changes, lower the risk of human error, and ensure a consistent message across all locations.

3. Assign Roles with Care

Not every user requires full administrative access. Define clear user roles and permissions in Samsung VXT to ensure that content managers, designers and local staff have the necessary access without compromising system security.

This is especially important in larger organisations, where multiple departments may contribute content.

4. Monitor Device Health Regularly

Remote content management is not only about what plays on screen—it is also about keeping the network running smoothly. Use the Samsung VXT dashboard to monitor device status, check for errors, and confirm content playback.

Enable alerts for when a screen goes offline or fails to update. Proactive monitoring enables your team to respond promptly and prevent communication gaps.

Tricks and Power Features You Might Be Missing

Once the basics are in place, Samsung VXT has several advanced features that can help you take your remote content management to the next level. These are not just “nice to have”—they are designed to solve real operational challenges, reduce manual effort, and improve overall system performance.
Here are a few underused tools and features that are well worth integrating.

1. Use Templates to Speed Up Deployment

The Samsung VXT Canvas enables you to create and save templates for various types of content. If your HR team regularly updates internal messages or your marketing team changes promos weekly, having a set of pre-approved templates ensures consistency and saves time.

Templates can include branded layouts, standard fonts, logos, and dynamic fields for text or media. They are especially useful when non-technical users need to update content without having to start from scratch each time.

2. SyncPlay for Synchronised Displays

Need to display the same content across multiple screens simultaneously, down to the second? That is precisely what SyncPlay is for. Whether you are managing a large video wall in reception or digital signage in an open-plan office, SyncPlay ensures all screens display content in perfect synchronisation.

This feature not only enhances visual impact but also prevents the “staggered playback” effect that can distract viewers and reduce message clarity.

3. Schedule Brightness to Reduce Energy Use

Many organisations overlook energy settings, but Samsung VXT gives you control over display brightness based on the time of day. For example, you can lower screen brightness after hours or during weekends when foot traffic is minimal.

Over time, this can help reduce energy consumption, extend the lifespan of your displays, and support your organisation’s sustainability goals.

4. Enable Collaboration Without Risk

Samsung VXT supports multi-user access with role-based permissions. This allows marketing, HR or facilities teams to contribute content without needing full administrative control. You can grant access to specific folders or devices, ensuring that everyone has the necessary tools without compromising platform security or network integrity.

Security and Compliance – What IT Needs to Know

When deploying digital signage across multiple locations, security is not optional—it is foundational. For IT and operations leaders, Samsung VXT offers more than just convenience; it brings the reassurance of enterprise-grade security and regulatory compliance.

Here is what you should be aware of when managing Samsung VXT content remotely.

1. Certified for Enterprise Standards

Samsung VXT is certified under internationally recognised security frameworks, including ISO/IEC 27001 for information security management and ISO/IEC 27701 for data privacy. These certifications confirm that the platform meets strict standards around data handling, access control, and system resilience.

Why it matters: Whether you are operating in finance, healthcare, education or the public sector, these certifications make compliance reviews easier and reduce risk exposure.

2. Lock Down Physical Access

Even the best cloud platform can be undermined by physical interference. Samsung VXT supports USB lockout features that prevent unauthorised content uploads or software tampering at the display level.

This is particularly useful for high-traffic environments where displays are visible or accessible to the public or third-party staff.

3. Enforce Role-Based Access Control

User management in Samsung VXT goes beyond admin vs. editor. You can assign granular permissions to ensure that individuals only have access to the content and devices relevant to their responsibilities.

This protects the integrity of your signage network and limits potential misconfigurations or accidental updates.

4. Maintain a Clean Audit Trail

Every action taken within the Samsung VXT platform is logged. From content uploads to schedule changes and device reboots, your team can review a complete history of who did what, and when.

For IT teams, this means better oversight, easier troubleshooting, and built-in accountability.

5. Keep Firmware and Software Up to Date

Samsung regularly releases firmware updates for its displays and system updates for the Samsung VXT Player. These updates often include security patches, performance enhancements, and new features. Ensure devices are set to auto-update or create a regular maintenance schedule to keep everything up to date.

How Samsung VXT Integrates With Existing Infrastructure

For many IT departments, the biggest barrier to rolling out new platforms is integration. Adding another system to your tech stack can introduce complexity, raise compatibility issues, or create new support overhead. Fortunately, Samsung VXT is built to work with your existing infrastructure, not against it.

Here is how Samsung VXT fits into the environments IT teams are already managing.

1. Compatible with Samsung SoC and External Media Players

Samsung VXT is optimised for Samsung’s Smart Signage displays with System-on-Chip (SoC), which means no external media player is required in most cases. However, if your setup involves third-party screens or legacy hardware, the software can also be installed on compatible external devices.

Result: You have flexibility in deployment, whether you are upgrading existing displays or building a network from scratch.

2. No On-Premise Servers Required

Because Samsung VXT is fully cloud-native, there is no need to maintain physical servers on-site. All content, schedules and configurations are managed through a secure web interface. This reduces your infrastructure footprint and simplifies the long-term support model.

It also makes scaling easier, as you do not need to replicate a server-based setup at every new site.

3. Works Seamlessly Across Networks

Samsung VXT has been designed with distributed environments in mind. As long as your devices have stable internet access and the correct ports are open, it functions reliably across multiple networks, locations and subnets.

If your organisation uses VPNs or segmented networks, the software can still operate effectively, provided the necessary domains and ports are whitelisted.

4. API Support for Advanced Use Cases

For organisations with more complex workflows, Samsung VXT provides API access. This allows your team to automate routine tasks, pull data into existing dashboards, or trigger content updates based on external events or business systems.

It is not mandatory, but for IT teams who want full control, the capability is there.

Conclusion 

Managing digital signage remotely does not have to be difficult, disjointed or insecure. With the right setup, clear structure, and the right tools, it can become one of the most efficient and scalable parts of your IT operation.

Samsung VXT delivers on what IT and operations directors need: a secure, cloud-based platform that centralises control, simplifies content workflows, and scales with your business. But like any tool, its true value comes from how well it is implemented and managed.

By following the best practices outlined here, you can group devices properly, automate schedules, enforce user permissions, and leverage features such as SyncPlay and remote monitoring. You can build a signage network that is not only easy to maintain but also robust enough to support enterprise-wide communication goals.

If your team is currently managing multiple sites and looking for a more unified, future-proof solution, Samsung VXT is more than ready. The question is—are you ready to take full advantage of it?